Exclusive: Motorola Moto X Software Update Cures Its Wired Headset Headaches

Moto X lead small

The affordable, yet sophisticated Motorola Moto X succeeds in making life with a smartphone as simple, colorful and touch-free as possible, but until recently it stumbled with one of the most basic of all cell phone accessories: wired headsets with microphones.

Fortunately, a new Moto X system software update cleans up the glitch, allowing these headsets to work as they should. The free update is now being pushed out to AT&T and T-Mobile handsets. Moto X owners can wait for the notification screen to pop up or scroll through the phone’s settings to the “About Phone” section, where they can manually initiate the update.

When a Moto X with the original system software was tested with apps such as Skype and voice recorders, it often failed to recognize wired headsets with built-in mics. The earpieces would go silent and the mics wouldn’t transmit audio.

To see if your Moto X still has the original system software, download Skype and try this: Plug a wired headset with a mic to your Moto X and make a voice call to the “Echo/Sound Test Service” entry that’s preinstalled as a contact in Skype. Once connected, try to listen to the automated recording and try to record your voice when prompted.

If you have the original system software, you won’t hear and thing and won’t be able to make the recording. Try the call again without the headset–Skype should work fine. Skype and Motorola public relations representatives were contacted for comment about the wired headset problems; neither responded.

Screenshot_2013-10-04-17-49-17

A Moto X which once failed the Skype test now works perfectly after the five-minute software, which also cures other Moto X issues, was installed.

The wired headsets used for testing included Audiofly AF45 and Lenovo 57Y4488 earbuds and a Native Union Pop Phone handset. The above problems were limited to wired headsets with mics–they did not occur with wired headsets without mics or with wireless Bluetooth headsets.

The wired headset problems were ironic since the Moto X, which has three built-in microphones, actually works very well with voice-activated apps such as Google Now since one of the mics is used for noise cancellation. With the new software update, the Moto X becomes an even better value.

Moto X headset 1

Overall, the Moto X is a remarkable smartphone with good looks–which can be customized–and quality high-end features like a sharp, 4.7-inch display and a 10-megapixel camera. (Click here for full review).

Text and photos Copyright 2013, Robert S. Anthony, Stadium Circle Features

Motorola Sharpens Droid RAZR Lineup with RAZR HD, RAZR MAXX HD and RAZR M

Motorola Droid RAZR HD

Motorola tried to snatch the smartphone headlines from Apple and Samsung Wednesday by introducing three robust additions to its Android lineup: The muscle-bound Droid RAZR HD and Droid RAZR MAXX HD and the affordable, but still power-packed Droid RAZR M.

The Droid RAZR M, which has a 4.3-inch display, is available now for $100 when purchased with a two-year service plan. No specific dates or prices were announced for the Droid RAZR HD and Droid RAZR MAXX HD, which have 4.7-inch screens. All come with 1.5 GHz dual-core processors, 1 GB of RAM and front- and rear-facing HD-video-capable cameras. [Update: The Droid RAZR HD is now available for $200 and the Droid RAZR MAXX HD is $300, in both cases when purchased with a two-year service plan.]

“I’m here to tell you that the new Motorola starts today,” said Dennis Woodside, CEO of Motorola Mobility, now a part of Google. “In many ways, Google and Motorola have only just begun.”

Motorola Mobility CEO Dennis Woodside talks to the press as the image of Martin Cooper, who led the Motorola team which invented the mobile phone in 1973, looms behind him. Cooper was in attendance at the New York press event.

Motorola’s three new RAZR models offer 4G data speeds via the LTE network from Verizon Wireless, long-lasting batteries and are the first to ship with Google’s Chrome for Android Web browser, which has a handful of finger-friendly features.

For example, to switch between tabs on Chrome you simply swipe your finger from one side of the screen to the other. A swipe to the side also gets rid of a tab while you’re looking at a group of them. Users also have the option of synchronizing bookmarks with Chrome browsers on other devices. Unlike the standard Android Web browser, Chrome has no limits on the number of tabs you can have open at once.

According to Motorola, the Super AMOLED displays on the Droid RAZR HD and Droid RAZR MAXX HD have 78 per cent more pixels than the original DROID RAZR, resulting in a sharper, smoother-looking display. The key difference is that the Droid RAZR HD, available in black or white, comes with a lithium-ion battery which provides 24 hours of battery life while the thicker RAZR MAXX HD (black only) has a larger battery which promises 32 hours of phone use per charge.

Droid RAZR M

The Droid RAZR M, which is available in black or white, has a 4.3-inch Super AMOLED screen and a narrow bezel, which allows it to offer the same size screen as phones with larger bodies, including the original Droid RAZR. Its 2,000 mAH battery provides 20 hours of battery life, according to Motorola. The new RAZR phones also offer power-management controls that can further enhance battery life.

Like its larger siblings, the Droid RAZR M has an 8-megapixel camera on the back but has a lower-resolution, 0.3-megapixel front-facing camera while the other two new RAZR models have 1.3-megapixel front cameras.

During a demonstration at Wednesday’s press event a Droid RAZR HD unit provided remarkably sharp and smooth HD video playback even with bright ambient light. As expected, the new RAZR models are thin. The RAZR M comes in just under a third of an inch, the RAZR HD is just over a third of an inch thick and the RAZR MAXX HD is slightly fatter at 0.37 inches thick.

Woodside noted that not only will all of  the new RAZR phones be upgraded from Android 4.0 (Ice Cream Sandwich) to Android 4.1 (Jelly Bean) later this year, but added that all Motorola smartphones capable of handling the new software will get it as well. Owners of Motorola smartphones that can’t be upgraded to Jelly Bean can get a $100 credit toward a new phone, he said.

Google CEO Eric Schmidt at the Motorola RAZR product launch in New York.

“They really shouldn’t be called smartphones, they should be called mobile computers,” said Google CEO Eric Schmidt, who led off the press event.

How will the new RAZR entries compete with the Samung Galaxy S3, the current and future Apple iPhone and recent entries from Nokia, LG, HTC and others? The holiday shopping season will provide the answer soon enough.

Text, video and images © Copyright 2012

Robert S. Anthony, Stadium Circle Features

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PayPal App Pops Up on Droid X: You’re Welcome

The PayPal mobile app showed up on Motorola’s Droid X last week. And I think I might be responsible.

For months I had been wondering why PayPal’s mobile application could be installed on all of the Android phones I’ve tested so far except Motorola’s popular Droid X for Verizon Wireless. It was easy enough to find the PayPal app in the Android Market with other Android handsets, including the original Droid (left in photo), but it wouldn’t show up if you searched for “PayPal” in the Android Market with the larger Droid X.

Last week PayPal held a nifty press event in New York to show off its close integration with the StubHub online ticket exchange and other sports-related services. I asked a couple PayPal representatives about the Droid X but no one knew why the PayPal app wouldn’t show up on it. I followed up the next day with an e-mail and was told the matter would be looked into.

The next morning I searched for PayPal on the Droid X and, much to my surprise, it was there. It installed without a problem and is very easy to navigate on the Droid X’s large, 4.3-inch display.
Kudos to PayPal for the quick action. And for those of you who may also have had the same problem: You’re welcome. (I also blogged about this on PC World.)

Copyright 2010 Stadium Circle Features

Motorola Droid Lands at Verizon Wireless


You’ve seen the dark and stormy TV commercial teasing us about the device that’s going to do all sorts of nifty things that Apple’s iPhone can’t. Now it’s here–almost.

Motorola’s Droid smartphone , the first with version 2.0 of Google’s Android operating system, won’t arrive at Verizon Wireless stores until November 6, but the press received a preview this week at special events in New York and elsewhere.
My first look and complete review of the Droid are up at PC World .
Let me know what you think.
Text Copyright 2009 Stadium Circle Features. Photo courtesy of Verizon Wireless.

Smartphones for gift-giving


Looking for a new smartphone? Take a look at my latest piece in the New York Daily News for some guidance. And let me know what you think!